Why am I not receiving emails from Ovida?
In most cases, the missing email has simply landed in a spam or junk folder. Work through the steps below in order — the first two resolve the issue most of the time.
Ovida sends several types of email: account invitations, password resets, post-meeting notifications when a review is ready, and general alerts. The troubleshooting steps below apply to all of them.
Trying to invite a teammate who never got their invite? You can send them the signup link directly instead. See Why didn't my invited team member receive their invitation email?
1. Check your spam or junk folder
Ovida emails come from alerts-noreply@ovida.org, support@ovida.org, or hello@ovida.org. Invitation emails specifically come from alerts-noreply@ovida.org with the subject "Verify your Ovida account."
Gmail / Google Workspace: check your Spam folder. If you find the email, open it and select Not spam.
Outlook / Microsoft 365: check your Junk folder. If you find the email, right-click it and select Not junk.
If this resolves it, you're all set. Continue to step 2 only if you'd like to prevent this from happening again.
2. Add Ovida's addresses to your contacts
Saving these addresses as trusted contacts helps ensure future emails reach your inbox:
alerts-noreply@ovida.org(invitations, alerts, password resets)support@ovida.org(help and replies)hello@ovida.org(announcements, MFA verification codes)
Waiting for an MFA verification code? Check the bottom of your email thread from hello@ovida.org — newer codes may be buried in an existing conversation rather than appearing as a new email. If you don't see any emails from hello@ovida.org at all, search for that address in your email client to check if it's been blocked, then add it as a contact and try logging in again.
3. Ask your IT team to whitelist Ovida
If the email isn't in spam at all, it's likely been blocked at the admin level before it ever reached you. You'll need your IT team's help.
Share this whitelisting guide with them and ask them to allow emails from ovida.org and ovida.io.
If you're on Microsoft 365, you may be able to release the email yourself from Windows Defender quarantine — search your organization's help docs for "remove email from quarantine as user." If that isn't available to you, your IT admin will need to release it.
4. Still stuck? Email us
If you've worked through all the steps above and still can't locate the email, contact support@ovida.org and our team will help you track it down.
If you're new to Ovida setting up your account and you didn't receive an email you can go through this article: What if my Ovida invite link has expired or I can't find it?