Why am I not receiving emails from Ovida?

Last updated: May 22, 2026

Most often it's been caught by a spam filter. Work through these checks in order. The earlier ones solve it most of the time.

Ovida sends a few different kinds of emails: invitations, password resets, post-meeting notifications when your review is ready, and alerts. The fixes below apply to all of them.

Are you trying to invite someone who never got their email? You can send them the signup link directly. See Why didn't my invited team member receive their invitation email?

1. Check your spam or junk folder

Ovida emails come from alerts-noreply@ovida.org, support@ovida.org, or hello@ovida.org. Invitation emails specifically come from alerts-noreply@ovida.org with the subject "Verify your Ovida account."

  • Gmail / Google Workspace: Look in Spam. If you find an Ovida email, open it and click Not spam.

  • Outlook / Microsoft 365: Look in Junk. If you find an Ovida email, right-click and select Not junk.

If you found the email, you're done. Move on to step 2 only if you want to stop this happening with future emails.

2. Add Ovida to your contacts so future emails get through

Save these addresses to your contacts so your provider treats them as trusted:

  • alerts-noreply@ovida.org (invitations, alerts, password resets)

  • support@ovida.org (help and replies)

  • hello@ovida.org (announcements)

3. Ask your IT team to whitelist Ovida

If the email isn't in spam at all, it's likely been blocked at the admin level before it ever reached you. You'll need your IT team's help.

Share this whitelisting guide with them and ask them to allow emails from ovida.org and ovida.io.

Microsoft 365 user? You may be able to release the email yourself from Windows Defender quarantine. Search your help docs for "remove email from quarantine as user." If that doesn't work, your IT admin will need to step in.

4. Still stuck? Email us

If none of the above worked, email support@ovida.org and we'll help you sort it out directly.