Managing Ovida Access and Login Issues

Last updated: August 3, 2026

Accessing Ovida for the First Time

When your Ovida account is created, you will receive an email containing an access link. Use this link to log in and set up your account. To ensure you receive this email successfully, we recommend allowlisting Ovida's email addresses in your email system so that access emails are not filtered into your spam or junk folder.

What to Do If You Didn't Receive Your Access Email

If you did not receive your Ovida access link email, or if the link is not working when you try to use it, you can generate a new one by following these steps:

  1. Go to https://coaching.ovida.org

  2. Click the Reset password option

  3. Follow the prompts to receive a new access link via email

Common Reasons for Access Link Issues

There are a couple of common reasons why an access link may not work:

  • Spam or junk filtering: Your email system may have filtered the access email before it reached your inbox. Check your spam or junk folder, and ask your IT team to allowlist Ovida's email addresses to prevent this in the future.

  • Expired link: Access links and their associated codes may expire if they are not used promptly. If your link has expired, use the Reset password option on the Ovida login page to generate a fresh one.

Need Further Assistance?

If you continue to experience issues accessing Ovida after trying the steps above, please reach out to our support team for further help with your account provisioning.